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T-Mobile Authorized Retailer

4.1

• (1 reviews)

1220 S Broad Street, Brooksville, Florida 34601

38.63

1220 S Broad Street, Brooksville, Florida 34601

38.63

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Website

Overview

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

LGBTQ+ friendly

Onsite services

Quick visit

In-store pickup

In-store shopping

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Reviews

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4.1

1 reviews

Overall

4.1

Quality

3.1

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Tue, Feb 24, 2026

4.1

This T-Mobile store has mixed reviews from customers. On one hand, the staff is friendly and helpful, with some employees going above and beyond to resolve issues and provide excellent service. However, there are also instances of poor customer service, including sales associates being dishonest and unhelpful, and a manager who was dismissive and unprofessional.One of the major issues with this store is the inconsistent quality of service. While some customers have had positive experiences with the staff, others have reported feeling rushed and unattended to. Additionally, some employees seem to be more interested in making sales than in providing genuine help to customers.The pricing at this store is generally competitive, with many customers reporting that they were able to find good deals on phones and plans. However, some customers have reported feeling pressured into purchasing additional services or accessories that they didn't need.In terms of innovativeness, this store seems to be staying on top of the latest technology and trends. Many customers have reported being impressed by the staff's knowledge and ability to explain complex technical concepts in a clear and concise way.Despite the mixed reviews, this store has a lot of potential. With a little bit of training and attention to customer service, the staff could be even more effective at resolving issues and providing excellent service to customers.