Tampa Bay
T-Mobile Authorized Retailer
53.03
53.03
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
Quick visit
In-store pickup
In-store shopping
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Overall
Innovativeness
Quality
Pricing
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This business has an average overall score. Although some customers have reported a high level of quality service, others have mentioned difficulties with this aspect. On the other hand, customers generally feel that pricing is competitive. Some have also praised the innovativeness of the staff. However, there are a few complaints about poor customer service, particularly with some employees. One customer had a particularly negative experience, reporting being lied to and taken advantage of by the staff. Another customer was unhappy with the store's performance and reported waiting for over an hour to have a simple SIM card swapped. A number of customers have praised the store's manager, Samantha, for providing excellent customer service and helping them with various issues. Some customers have also reported having a good experience with certain employees, such as Tyler, Ty, and Isaac, who were knowledgeable, helpful, and provided good customer service.
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