Tampa Bay
T-Mobile Authorized Retailer
21.01
21.01
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Delivery
Onsite services
Quick visit
In-store pickup
In-store shopping
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Quality
Pricing
Overall
Innovativeness
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The location provides various services, including community service, telecommunications, and home services, and offers a wide range of products, such as cell phones, internet devices, and accessories. The store has a convenient location, with a wheelchair-accessible entrance and parking lot. The staff is generally friendly and knowledgeable, with some employees standing out for their excellent customer service, such as Sean, Nolan, and Kazi. Many customers have reported positive experiences with the staff, citing their patience, professionalism, and helpfulness.However, some customers have experienced poor customer service, with reports of unhelpful and unresponsive staff, including Erik, Kazi, and Brandon. Some customers have also reported issues with billing and accounting, including being charged for services they did not receive.The store has a good reputation for its LGBTQ+ friendly environment and offers NFC mobile payments, debit card, and credit card payment options. The store also has a quick visit option and offers in-store shopping, pickup, and delivery services. The working hours are generally consistent, with some exceptions on Thursdays.The overall experience at this location is decent, with some staff members providing excellent service, but others being unhelpful or unresponsive. The store's convenient location and wide range of services are positives, but the potential for billing and accounting issues and poor customer service are negatives. Overall, this location is a good option for those looking for telecommunications services, but may want to carefully review their billing and account information to avoid any potential issues.A notable issue is the inconsistent quality of customer service, with some staff members being unhelpful or unresponsive, while others provide excellent service. This inconsistency can make it difficult for customers to have a positive experience.
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