Tampa Bay
T-Mobile Authorized Retailer
60.14
60.14
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Onsite services
In-store pickup
In-store shopping
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Quality
Pricing
Overall
Innovativeness
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This T-Mobile store in Lake Wales City offers a wide range of services, including cell phones, data plans, and Internet devices. The location has a welcoming atmosphere and knowledgeable staff. The store is open Monday to Saturday from 10:00 to 20:00 and Sunday from 10:00 to 20:00. However, it's worth noting that the store is closed on Thursdays.Many customers have reported excellent experiences with the staff, who are friendly, helpful, and knowledgeable about the products and services offered. Some customers have praised the store's manager, Kimarra, for her exceptional customer service and patience.Some customers have reported issues with the store's customer service, citing long wait times and unhelpful staff. Additionally, some customers have experienced problems with their purchases, such as defective products or incorrect billing.One notable issue is the store's inconsistent hours, with some customers reporting that the store is closed on Thursdays, while others report being able to visit the store on this day.Overall, this T-Mobile store seems to offer a good experience for customers who are able to visit during its open hours and interact with friendly and knowledgeable staff. However, some customers have reported issues with customer service and product quality, and the store's hours may be a point of contention.
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