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Tampa Bay

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T-Mobile Authorized Retailer

4.1

• (1 reviews)

2525 E Hillsborough Avenue, suite #114, Tampa, Florida 33610

8.06

2525 E Hillsborough Avenue, suite #114, Tampa, Florida 33610

8.06

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Overview

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wi-Fi

LGBTQ+ friendly

Onsite services

Quick visit

In-store pickup

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Quality

4.2

Overall

4.1

Pricing

4.3

Innovativeness

4.4

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Synergy AI assistant

Tue, May 26, 2026

4.1

This T-Mobile store is a decent place to visit, but there are some issues with customer service and quality of service. The staff is friendly and knowledgeable, but there have been instances of rude behavior and unprofessionalism. The store's inventory and pricing are generally good, but there have been some issues with availability and prices. The store is LGBTQ+ friendly and has a welcoming atmosphere. One of the main issues with this store is the lack of consistency in customer service and the varying levels of knowledge among staff members. Some employees are very helpful and go above and beyond, while others seem disinterested or unhelpful. The store's management appears to be trying to address these issues, but it's not always clear what is being done to improve the customer experience. Despite this, the store's commitment to being a community resource and its efforts to make the store welcoming and inclusive are commendable. Overall, it's worth visiting this store if you're in the area, but be prepared for some variability in service and quality. It's also worth noting that there have been some issues with billing and customer service, particularly with the company's customer service representatives. In one instance, a customer was overcharged for a service and had to go back to the store multiple times to get the issue resolved. In another instance, a customer was given false information about a promotion and had to deal with a rude customer service representative. These issues highlight the need for improved customer service and communication within the company. Despite these issues, the store's commitment to being a community resource and its efforts to make the store welcoming and inclusive are commendable. Overall, it's worth visiting this store if you're in the area, but be prepared for some variability in service and quality.