Tampa Bay
T-Mobile
42.96
42.96
Overview
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Onsite services
Quick visit
In-store pickup
Photos & videos
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Quality
Innovativeness
Overall
Pricing
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The business location appears to be a well-established T-Mobile store in the University Town Center Mall, Sarasota. The overall rating is 4.5 out of 5, indicating a positive experience for most customers. The quality of service is also high, with a rating of 4.2 out of 5, suggesting that the staff is knowledgeable and helpful.
However, there are some inconsistencies in the pricing, with some customers expressing frustration with overcharged bills or unexpected fees. The pricing rating is 4.3 out of 5, indicating that while most customers are satisfied, some have experienced issues with pricing.
In terms of innovativeness, the store has implemented various features and services, such as NFC mobile payments, debit and credit card payments, and quick visit planning. The innovativeness rating is 4.4 out of 5, suggesting that the store is adopting new technologies and services to improve the customer experience.
Despite some isolated issues, the majority of customers have reported positive experiences at this T-Mobile store. The staff is generally knowledgeable, helpful, and friendly, with some exceptional representatives like Gabriella, Jeremiah, and Hazel receiving special praise.
However, there are some red flags, such as a customer who reported being overcharged and having to deal with a collections agency. This issue is highlighted as a potential concern, and the store's management has responded to the customer's complaint.
Overall, this T-Mobile store appears to be a solid option for customers looking for reliable and innovative services. While there are some areas for improvement, the store's strengths outweigh its weaknesses, and the staff is committed to providing excellent customer service.
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