This location has both positive and negative experiences from customers. Most customers have been pleased with the quality of work and professionalism of the maintenance crew, but there are some concerns about the responsiveness of the owner. Some customers have had trouble reaching the owner, and in one case, it took over 10 phone calls and voice messages before the owner responded. However, many customers have been very satisfied with the company's work, citing their attention to detail, knowledge of plants, and excellent customer service. The company has also been praised for their reliability and ability to handle larger projects. One customer did express disappointment with the company's lawn services, citing poor quality work and unavailability of the owner.