Tampa Bay
Synovus Bank
49.25
49.25
Overview
Banking, mortgage, and investment expertise that can bring your potential to life and get you where you want to go.
Features
Wheelchair accessible parking lot
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Quality
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This location of Synovus Bank has a mix of good and bad experiences. The bank has a convenient location, with a wheelchair-accessible parking lot, and is open during standard business hours. The staff is generally friendly and knowledgeable, with some team members going above and beyond to help customers. For example, the teller Dana is praised for her exceptional service.On the other hand, the bank has received several complaints about poor professionalism and competence from the branch manager. There have been instances of disrespect, incompetence, and lack of transparency, which is unacceptable in a banking institution.The bank's investment and wealth management services have also been criticized for being deceptive and misleading, with staff failing to honor commitments and showing a blatant disregard for instructions.One issue stands out - inconsistent levels of service and professionalism from different staff members, which can be frustrating for customers who expect a certain level of quality and expertise.Despite these issues, the bank's CD rates are competitive, and some customers have reported positive experiences with the bank's customer service and cleanliness of the location. Overall, while this location of Synovus Bank has its strengths, it also has significant areas for improvement to ensure that customers receive the high-quality service they deserve.
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