This business has been around for a long time and is located in the heart of Lakeland City, making it a convenient option for customers. The staff is very friendly and welcoming, which creates a pleasant atmosphere for customers. Some customers have praised the business for its excellent workmanship and ability to fix a wide range of items, including shoes, belts, and even custom knife and gun holsters. The business also has a long history of family ownership and has been operated by multiple generations.However, there have been some complaints about the business's responsiveness and professionalism. Some customers have reported that the business does not always keep regular hours, which can make it difficult for customers to get their items repaired in a timely manner. Additionally, some customers have expressed frustration with the business's pricing, particularly when it comes to minor repairs. On the other hand, the business has received high praise for its honesty and willingness to work with customers to find solutions that fit their needs.One major issue that has been raised by several customers is the business's tendency to overcharge for repairs. Some customers have reported being quoted one price for a repair only to have the final bill be significantly higher. This can be frustrating for customers who are trying to budget for repairs and feel taken advantage of by the business.Overall, this business has a mixed reputation, with some customers praising its excellent workmanship and friendly staff while others express frustration with its responsiveness and pricing.