The business seems to have a mix of positive and negative reviews. Some reviewers have praised the cleanliness and maintenance of the property, as well as the professionalism of the staff. On the other hand, several reviewers have mentioned issues with the office staff, including rude customer service and a lack of responsiveness. There have also been complaints about the phone system and communication with the office. One reviewer had a particularly negative experience with the management, alleging that the manager was stealing checks and charging late fees unfairly.Despite the mixed reviews, the pricing seems to be a strong point, with many reviewers mentioning that the prices are affordable. The innovativeness of the business is also a positive aspect, with some reviewers praising the amenities and features of the property.Overall, it seems that the business has some work to do in terms of improving customer service and communication, but it also has some strengths that it can build on. As a potential resident, it's worth weighing the pros and cons and doing further research before making a decision.