The location has a well-structured address and is easily accessible by car due to the presence of a wheelchair-accessible parking lot. The entrance is also wheelchair-accessible. The office has a restroom for patients, which adds to the overall comfort of the patients.
The practice is equipped with modern payment options, including NFC mobile payments, debit cards, and credit cards, making it convenient for patients to settle their bills. The staff is knowledgeable and friendly, which is reflected in the numerous positive reviews from patients.
Dr. Swati Chalavarya, the primary doctor, has received overwhelmingly positive reviews from her patients. They appreciate her patience, kindness, and willingness to listen to their concerns. The doctor takes the time to explain their medical conditions and treatment plans in a way that is easy to understand.
Many patients have praised the doctor's ability to treat complex medical conditions, such as diabetes and Down syndrome. The doctor's staff is also commended for being helpful and accommodating. However, there have been some issues with communication and scheduling, particularly with new patients.
One issue that stands out is the lack of clear communication regarding availability and scheduling. Some patients have reported difficulty in getting appointments, with some being told that the doctor was not taking new patients or that they needed to wait for an extended period. This has led to frustration and disappointment among some patients.
In addition, there have been some complaints about the office staff's attitude, with one patient reporting being talked down to and over by the office manager. This incident highlights the need for better communication and customer service skills among the staff.
Overall, the location has a strong reputation for providing quality medical care, but there are areas for improvement, particularly in terms of communication and customer service.