The business has a good overall reputation with a score of 4.6 out of 5. The quality of service is highly rated at 4.5, indicating that customers are generally satisfied with the work performed by the inspectors. Pricing is also competitive, with a score of 4.8 out of 5, suggesting that customers feel the services are reasonably priced. However, innovativeness is rated slightly lower at 4.4, which may indicate that the company is not particularly pioneering in its approaches or services. Overall, the business appears to be reliable and efficient, with a strong focus on customer satisfaction. The company has a wheelchair accessible parking lot, which is a positive aspect. However, there have been some negative reviews mentioning issues with unlicensed inspectors, rude behavior, and false reports. These concerns should be taken seriously and addressed by the company to maintain its reputation and customer trust. Customers have praised the inspectors for being professional, efficient, and communicative, which is essential for a business that relies on inspectors interacting with customers at their homes. The company's use of a scheduling system and prompt communication with customers is also a positive aspect.