Tampa Bay
Susan L. Crum, Psychologist, Central Florida Neuropsychology
78.28
78.28
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Gender-neutral restroom
Identifies as women-owned
Identifies as women-owned
Appointments recommended
Appointment required
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Innovativeness
Pricing
Quality
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The business location on Physicians Way Street in Sebring City seems to be a well-established medical service center. The services offered include psychology, neuropsychology, and education. It appears to have a strong team of professionals, including Dr. Susan L. Crum, who is a respected psychologist and neuropsychologist. The center has received high praise from clients, with many rating their experience as 5-star. The comments praise the kindness, care, and professionalism of the staff, as well as the effectiveness of the treatments and therapies provided. Many clients have reported significant improvements in their conditions, such as anxiety, ADHD, and depression. However, there are some issues that have been raised by clients. Some have reported difficulty in getting appointments, with one client being asked to pay a $200 fee for an initial consultation. Another client was unhappy with the billing process, stating that the charges were unclear and excessive. A few clients have also expressed frustration with the staff's behavior, with one client being mocked for their spelling and another client being subjected to lies and unsubstantiated accusations.Despite these issues, the center's reputation appears to be generally positive. It has received a 3.8-star rating from third-party review sites, and many clients have reported feeling comfortable and cared for during their visits. The center's commitment to women's issues and its wheelchair accessibility are also notable strengths. However, it seems that there may be some areas for improvement, particularly with regards to billing and staff behavior.One area that requires improvement is the center's billing process. Clients have reported difficulty in understanding the charges and fees, which has led to frustration and anger. It is essential for the center to clarify its billing policies and communicate more effectively with clients to avoid these issues.Another area that needs attention is the staff's behavior. While many clients have praised the kindness and professionalism of the staff, a few have reported negative experiences. It is crucial for the center to address these issues and ensure that all staff members are providing a positive and respectful experience for clients.In terms of innovativeness, the center seems to be ahead of the curve, offering a range of treatments and therapies that are not commonly found in other medical centers. However, there may be opportunities for further innovation and development, particularly in areas such as mental health and wellness.
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