From the reviews, it is clear that Surface Experts provides high-quality services in upholstery cleaning, carpet cleaning, and tile cleaning. The majority of customers are extremely satisfied with the results, with many praising the attention to detail, professionalism, and excellent communication from Paul and Erica. The company's ability to handle tough stains and restore floors to their original condition is particularly impressive.However, there are a few instances where customers have been less than satisfied, citing issues with communication, delayed responses, and incomplete work. One customer even mentioned that the company failed to show up for a scheduled appointment.Despite these issues, the overall feedback suggests that Surface Experts is a reliable and trustworthy company that takes pride in its work. The company's commitment to customer satisfaction is evident in the many testimonials and reviews praising their exceptional service.One notable issue is the fact that the company seems to be overwhelmed with bookings, particularly after the hurricanes. This has led to some delays and communication issues, which are understandable given the circumstances. However, it is essential for the company to manage its workload and prioritize its customers to ensure that everyone receives the level of service they expect.To improve, Surface Experts could consider implementing a more efficient scheduling system, prioritizing customer communication, and ensuring that all team members are aware of the company's values and standards. By doing so, the company can maintain its high standards and continue to provide exceptional service to its customers.