Based on the given information, this business is a highly-rated septic service provider. They offer 24/7 emergency service, have a 4.9-star rating on unknown third-party platforms, and a wide range of satisfied customers. The business is family-owned, which suggests a personal touch and commitment to customer satisfaction. Many customers have praised the company's professionalism, friendliness, and promptness. The team is knowledgeable and takes the time to explain the process and answer questions. Some customers have even reported that the company went above and beyond to help with their septic issues.However, there are some mixed reviews. A few customers have reported issues with the company's work, such as a technician leaving their yard in disarray and not completing the job to their satisfaction. Another customer reported a misunderstanding and miscommunication at the beginning of the process, which was later resolved. One major issue that stands out is that the company did not properly restore the yard after completing a job. While they did offer to make it right, it's concerning that the company didn't take the initiative to ensure the customer's property was left in the same condition as before.Despite these issues, the overall positive reviews and high ratings suggest that Superior Septic is a reliable and trustworthy business. They have a strong reputation for providing quality service and going above and beyond to meet their customers' needs.