Tampa Bay
Superior Fence & Rail
13.01
13.01
Overview
Superior Fence & Rail is your Eastern NC fence company of choice. Call today for Pro Team, Quality Products, and First Class Service!
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Overall
Innovativeness
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This location offers various services such as fence construction and modeling, which suggests they have a good understanding of their trade. They have a dedicated team to handle customer inquiries, as seen in their phone hours, which are available throughout the day. The Superior Fence & Rail has branches in multiple locations, which indicates their ability to scale and adapt to customer needs.Their online presence is solid, with a well-designed website and a clear description of their services. Their customer service can be inconsistent, as seen in one customer's experience with unclear communication and lack of follow-up on their request. One customer had a positive experience, having their fence replaced in a day and being satisfied with the result.They operate during extended hours, including late nights and early mornings, which could be beneficial for customers with non-traditional schedules.Overall, the business seems to have some strengths in terms of innovation and quality of their work, but there are some areas where they could improve customer communication and follow-up. One notable issue is the inconsistent customer experience, which can lead to negative reviews and lost business.
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