The business is a part of a popular chain with a large number of happy customers. According to reviews, the location offers high-quality services, including haircuts, coloring, and styling. The staff is generally friendly and welcoming, with many reviewers praising the professionalism and expertise of the stylists. Prices seem to be reasonable, with many customers feeling they got good value for their money. However, some reviewers have mentioned that the prices can be a bit higher than expected, which may be a drawback for budget-conscious customers. The business has made efforts to be inclusive, with a women-owned and LGBTQ+ friendly environment. It is wheelchair accessible, which is convenient for customers with mobility issues. The business is closed on Thursdays and Sundays, which may be inconvenient for customers who want to visit on these days. One issue to be noted is that there have been instances where customers have had to wait for a significant amount of time for their haircut, and some have even reported feeling unwelcome or unattended to. While these instances are not common, they are still worth mentioning as potential areas for improvement.