The hotel has both positive and negative aspects. The location of the hotel is good, but it has several issues. Guests often mention that their rooms were not clean, had dirty bedding, and smelled of smoke. Some rooms had bed bugs, cockroaches, or other pests, which is a major concern for guests. The hotel's maintenance and upkeep also leave much to be desired, with reports of leaky sinks, dirty carpets, and broken furniture.
Despite these issues, the hotel's staff is generally friendly and helpful, and the free breakfast and Wi-Fi are appreciated by many guests. However, the hotel's pricing is not always consistent, and some guests have reported being charged extra fees or having their rooms sold to other guests despite having already paid for them.
The hotel's innovativeness is also a mixed bag, with some guests praising the hotel's efforts to modernize and improve, while others report that the hotel is outdated and in need of renovation.
Overall, while the hotel has some redeeming qualities, its issues with cleanliness, maintenance, and customer service make it a less-than-ideal choice for many guests.