The business appears to be a professional and reliable mortgage broker. The multiple positive reviews from clients praise the responsiveness, professionalism, and quality of service provided by the staff, particularly John Taylor. Clients have expressed their satisfaction with the fast and easy experience of refinancing their mortgages, and some have even saved a significant amount of money on their monthly payments. The business is also praised for its honesty and transparency.However, there is one major concern that has been raised by two separate clients. They experienced significant issues with the handling of their mortgage applications, including negligence, unprofessional behavior, and a complete breakdown of communication. One client even reported losing their deposit due to the broker's mistakes. These issues are a significant warning sign and raise concerns about the overall quality of service provided by the business.Overall, the business has a strong reputation, but it is essential to approach with caution and carefully evaluate the risk of working with them, especially given the severe issues reported by some clients.