This business is well-established and highly rated by customers, with an average rating of 4.8. The staff is friendly and welcoming, with many therapists having received excellent training in massage techniques. The business offers a clean and modern environment, with comfortable temperature and ambiance. The prices are reasonable, with options for various time slots and massage styles.Many customers have reported excellent massages, with some even noting that they've had the best massage of their lives at this location. The therapists are knowledgeable and skilled, with some having a deep understanding of muscle anatomy and tension relief. The business also offers a welcoming and safe space for the LGBTQ+ community, with a trans-friendly environment and amenities.However, one customer noted a significant issue with their experience, reporting a poorly performed massage with inadequate pressure and a therapist who seemed unwell. This negative experience is a notable exception to the otherwise glowing reviews.The business has made an effort to respond to customer feedback, with some owners acknowledging and addressing concerns. For example, one customer's complaint about not being able to book a massage with a specific therapist was acknowledged and considered for improvement.Overall, this business seems to excel in terms of quality, pricing, and innovativeness, but may have some room for improvement in terms of consistency and customer satisfaction.