Sunrise Financial Services is a well-established real estate and mortgage company with a long history of serving clients in Sarasota City. With a comprehensive range of services, including mortgage loans, real estate consulting, and financial services, they seem to be a one-stop shop for all your property-related needs. The company's website is user-friendly and easy to navigate, providing a wealth of information on their services, including the Freddie Mac Small Balance Loan (SBL) Program.
One of the standout features of Sunrise Financial Services is their commitment to customer service. Mike Brady, the company's owner, has been praised by clients for his professionalism, honesty, and willingness to go the extra mile to ensure that clients receive the best possible service. His staff, including Carol, Kathy, and others, also receive high praise for their excellent customer service skills.
The company's working hours are convenient, with extended hours on weekends, making it easy for clients to schedule appointments or visit the office. The physical location is also accessible, with a wheelchair-accessible parking lot and entrance.
However, there is a notable issue with customer service, highlighted by a few clients who reported poor experiences with the company. One client reported being ignored after submitting an online application, while another reported being treated with arrogance by Mike Brady himself. It appears that Sunrise Financial Services has a patchy record when it comes to customer service, with some clients receiving excellent service while others are left feeling frustrated and unhappy.
In terms of pricing, Sunrise Financial Services seems to offer competitive rates and options, with some clients reporting lower rates and closing costs than expected. However, it's worth noting that the company has had issues with processing loans, with one client reporting that their loan took longer than expected to close due to "special pricing" issues.
Overall, Sunrise Financial Services is a solid choice for clients seeking comprehensive real estate and mortgage services in Sarasota City. While they have had some issues with customer service, their commitment to providing excellent service and competitive pricing is evident in the positive reviews from many satisfied clients.