The business location, Sunken Gardens Gift Shop, is situated in a historic attraction and has been well maintained. The gift shop has a wide variety of items for all ages, including nature-themed household goods, plant, and glass items. Some reviewers have mentioned that the staff is very friendly. On the other hand, one reviewer experienced rudeness from the "Enterprise Facilities and Events Manager." The parking lot and entrance are wheelchair accessible. The shop is free to enter and is located in the same lobby as the Great Explirations Children Museum. The shop's hours of operation are consistent throughout the week. There is a great selection of toys for children, and the paths could be better laid out with coloured paint. One reviewer has expressed concern about the use of roundup. Overall, the gift shop has a nice selection of items and a peaceful atmosphere. However, some visitors have found the prices to be overpriced.