The business has a mixed reputation, with some customers praising its staff, particularly the home health aides, for being caring and patient. However, there have been several complaints about the office administration and directors being rude and unprofessional. Some customers have reported difficulty with scheduling and follow-through, with caregivers failing to show up on scheduled visits. The business has also been criticized for leaving a patient unattended with a neighbor due to a caregiver's early departure. On the positive side, some customers have reported improvement in the business's services over time, with one customer praising a specific aide, Breanna, for providing excellent care.One major issue that stands out is the business's inconsistent and sometimes inadequate care, which has left some customers feeling frustrated and worried about their loved ones' well-being. This inconsistency has also led to a lack of trust among some customers, who may be hesitant to use the business's services again.