Tampa Bay
Suncoast Tax Service. Inc.
75.69
75.69
Overview
Welcome to our website! This website exists to provide clients and potential clients with information concerning our firm and our unique, low-pressure approach to personal and professional services. We have an excellent client-retention rate, and we are extremely proud of the high-quality servic ...
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointments recommended
Appointment required
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Overall
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This business location has a generally good overall impression. Quality of the services may be a concern, as some customers reported issues with the staff, specifically rudeness and unprofessional behavior. One customer even mentioned tears after an interaction. The company's low-pressure approach might be a positive aspect. Taxes were reviewed for audit, and mistakes were found by the government and state the client filed in, which could be a concern for potential customers. Friendliness and efficiency of the service were mentioned as positives by several customers. However, the business was accused of being costly for simple tax preparation. One customer experienced issues with staff seeking additional documents multiple times, even when the documents were already provided. The business also had a situation where a customer's W-2 was not filed, causing an issue with the mortgage process. The company's response to customer complaints was mixed, with one owner response denying any wrongdoing and another denying any preparation of a specific return. Customer retention seems to be good, as some customers mentioned using the service every year. Overall, it is essential to exercise caution and carefully consider these concerns when choosing a tax preparation service.
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