This business has a good overall score, but one area of concern is the quality of service. Some customers have reported rude and incompetent staff, which can be a major issue for a business that prides itself on customer service. However, many customers have also reported excellent service and knowledgeable staff, which suggests that there may be some training or cultural issues that need to be addressed.The business is open on weekdays from 7am to 3pm, with limited hours on Fridays. This may not be convenient for customers who need to visit outside of these hours.The parking lot is wheelchair accessible, and the entrance is also wheelchair accessible, which is a positive feature for customers with mobility issues.Many customers have reported that the staff is very helpful and knowledgeable, and that they have a wide variety of materials available for sale. Some customers have also reported that the prices are very reasonable, which is a major plus.However, one customer reported that the forklift did not have the right extensions, which may be a logistical issue that needs to be addressed.Overall, this business has a lot of potential, but it needs to work on addressing the quality of service issues and ensuring that its staff is adequately trained and equipped to provide excellent customer service.