The resort is located at Building 126-200, Summer Bay Blvd Boulevard, Clermont City, offering a relaxed atmosphere with laid-back condos, a theme park, and water sports. The resort features outdoor pools, four eateries, and a range of amenities, including air-conditioned rooms, free parking, and breakfast.
However, some guests have reported issues with the resort's cleanliness and maintenance. One guest mentioned that their room had a moldy smell, and another guest reported that the resort was not pest-free. Additionally, some guests have complained about the high pressure sales tactics used by the resort's sales team.
The resort's staff has received mixed reviews, with some guests praising their friendliness and helpfulness, while others have reported rude and unhelpful service. The resort's location is convenient for visiting Disney and Universal Studios, but some guests have noted that the traffic situation can be frustrating.
One guest reported a serious incident where a child cut their leg on a metal pipe in the playground, and the staff's response was unacceptable. Another guest reported that the resort's water temperature was scalding hot, even on the coldest setting.
Despite these issues, many guests have reported enjoying their stay at the resort, praising its cleanliness, amenities, and location. The resort's pools and water sports have been particularly popular, as well as the range of activities and events available. However, the high pressure sales tactics and poor service have detracted from the experience for some guests.
Overall, the resort seems to offer a good value for the price, with a range of amenities and activities available. However, guests should be aware of the potential issues with cleanliness and maintenance, as well as the high pressure sales tactics and poor service.