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Subaru of Port Richey
23.99
23.99
Overview
Lokey Subaru of Port Richey is a new Subaru and used car dealer offering auto repair, car parts and finance. Come check out the excellent selection of Subaru offerings!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
Free parking lot
LGBTQ+ friendly
Delivery
Onsite services
Checks
In-store shopping
Identifies as veteran-owned
Identifies as veteran-owned
Oil change
Car wash
Repair services
Car rental
Used goods
Photos & videos
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Overall
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The dealership has a wide range of services, including used truck sales, Subaru sales, travel and recreation, car rentals, car leasing, financial services, personal loans, and more. The facility is located in Port Richey, Florida, and has a strong presence in the community, identifying as a veteran-owned and LGBTQ+ friendly business. They offer a variety of payment options, including NFC mobile payments, debit cards, credit cards, and checks.The dealership's service department has received high praise from customers, with many complimenting the staff's professionalism, friendliness, and attention to detail. Some reviewers have mentioned that the service team has gone above and beyond to address their concerns, and that the waiting area is comfortable and well-stocked with snacks and drinks. However, there have been some issues with communication and follow-up, with a few customers feeling like they were not kept informed about the status of their vehicle's repair.Some reviewers have also mentioned that the dealership's sales team can be pushy, with one customer feeling like they were pressured into buying a new car instead of the used Forester they had originally selected. However, many reviewers have praised the sales team's knowledge and expertise, and have appreciated their help in finding the right vehicle for their needs.Overall, the dealership seems to have a strong focus on customer service, with a team that is committed to providing a positive and personalized experience for each customer. However, there are some areas for improvement, including communication and follow-up, as well as the sales team's approach to working with customers.One reviewer mentioned that they had to wait over two hours for an oil change and tire rotation, which is unacceptable. Another reviewer felt like they were taken advantage of, with the dealership charging them for a service they didn't need. There was also an issue with a brake caliper bracket bolt being completely gone and another loose enough to be tightened by hand after the service, which is a major safety concern.It's worth noting that the dealership has made efforts to address customer concerns and improve their services. For example, they have added more parking spaces and improved their communication with customers. However, there is still room for improvement, particularly when it comes to communication and follow-up.Based on the reviews, it seems like the dealership is trying to balance their desire to sell cars with their commitment to customer service. While they may not always succeed, they do seem to be making an effort to provide a positive experience for each customer.
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