The business has a lot of work to do in order to become a reliable and trustworthy location for customers. The overall quality of the business has been subpar, with many customers expressing frustration with the products and services they have received. The quality of the products has been particularly poor, with customers reporting issues such as receiving the wrong items, damaged items, and products that do not work properly. On the other hand, the pricing has been one of the few positive aspects of the business, with many customers praising the affordability of the products.Unfortunately, the business has also struggled with innovativeness, with few customers praising the company's ability to offer new and exciting products or services. In fact, many customers have reported feeling like they are not being heard or that their needs are not being met, which can be a major issue for a business that specializes in medical equipment and supplies.One major issue that has been consistently reported by customers is the difficulty in getting in touch with the business's customer service team. Many customers have reported having to wait for extended periods of time to receive a response to their calls or emails, and some have even reported being hung up on or ignored altogether. This lack of responsiveness can be frustrating and can make it difficult for customers to get the help they need.Overall, it seems that the business has a long way to go in terms of improving the quality of its products and services, as well as its customer service. Until these issues are addressed, it is unlikely that the business will be able to build trust with its customers and become a reliable and trustworthy location for medical equipment and supplies.