The business under review seems to have had a mixed experience for customers. While some reviewers appreciated the friendly and helpful staff, such as Yarisleidy Betancourt, Juvenal Acevedo, and Maria, others encountered issues with the company's policies and fees. Several customers complained about being charged extra fees, including insurance waivers, tolls, and administrative charges, which were not clearly disclosed when booking online. Some reviewers also mentioned waiting long periods for shuttle services, and having difficulty communicating with staff. In addition, several customers reported being treated poorly by staff, including being spoken to in a rude and unhelpful manner. It is worth noting that the company's website and online booking system may not always accurately reflect the prices and policies that customers will be charged when they arrive. This has led to some customers feeling taken advantage of and misled. The business's lack of transparency and customer-focused approach has resulted in a lower rating overall. Despite some positive experiences, the negative reviews far outweigh the positive ones, making it difficult for customers to feel confident in booking with this company. One major issue that stands out is the company's tendency to hide fees and charges until customers arrive at the rental location. This practice has left many customers feeling frustrated and taken advantage of. It is essential for the company to address this issue and provide clear and transparent pricing and policies to all customers.