This storage facility in Venice, FL has received generally positive reviews from customers. The staff is often described as friendly and helpful, with some reviewers mentioning specific employees, such as Rowyn and Shannon, who have gone above and beyond to assist them. The facility itself is clean and well-maintained, with amenities like 24/7 access, climate-controlled storage units, and RV parking. However, some reviewers have reported issues with the facility's management and billing processes, with one customer claiming to have been charged incorrectly and another experiencing difficulty getting a call back from the staff.Despite these issues, the facility's pricing is generally considered competitive, with some reviewers mentioning that it's one of the most affordable options in the area. The facility's innovativeness is also noteworthy, with some reviewers praising its use of technology and online systems to make it easy to rent and access storage units.One of the major issues at this facility is the difficulty in getting a call back from the staff or resolving issues with billing. Several reviewers have reported trying to contact the facility for assistance but were met with unreturned calls or unresponsive staff. This suggests that the facility may need to improve its customer service and communication processes.Overall, this storage facility has a lot to offer, including friendly staff, clean facilities, and competitive pricing. However, customers should be aware of the potential issues with management and billing, and be prepared to advocate for themselves if they encounter any problems.