This location offers a wide range of services, including car and boat storage, RV parking, and self-storage units. The staff is generally friendly and helpful, with many customers praising the office manager, Shannon, for her excellent customer service skills. However, there have been some issues with cleanliness and maintenance, with one customer reporting a dirty U-Haul truck with a strong odor.
The facility is wheelchair accessible, and the working hours are 24/7, which is convenient for customers who need to access their units at any time. The payment options include debit cards and credit cards, making it easy for customers to pay their rent.
One major issue that has been reported by multiple customers is the lack of transparency in pricing and rental policies. Some customers have been surprised by additional fees or charges, and others have reported being told that services were not available when they were not clearly stated on the website or by the staff.
Another issue is the cleanliness and maintenance of the storage units. Some customers have reported finding dust, dirt, and other debris in their units, and others have complained about the lack of climate control in some areas.
Overall, this location has some strengths, including its convenient location and friendly staff, but it also has some weaknesses, including issues with cleanliness and transparency. With some improvements in these areas, this location could be a great option for customers who need self-storage or rental services.