The business has received high praise from customers, with most rating it 5 out of 5 stars. The overall rating suggests a very high level of satisfaction with the business. The quality score indicates that customers are generally very happy with the cleanliness and condition of the storage facilities. The pricing score is also high, suggesting that customers find the prices to be reasonable. The innovativeness score indicates that customers appreciate the use of modern technology, such as the app for unlocking units. There are some areas for improvement, but overall, the business has done an excellent job of meeting the needs of its customers.