This storage facility has had some issues with customer satisfaction. Many reviewers have reported problems with cleanliness, including roaches and garbage, and some have even experienced theft. Additionally, there have been issues with customer service, including being evicted from units without notice and being charged excessive fees. The facility's working hours are also limited, with no service on Thursdays or Sundays. While the facility is LGBTQ+ friendly and has on-site parking, these positives are not enough to outweigh the negatives. One major issue that stands out is the lack of trust and respect for customers' belongings, as seen in the multiple cases of theft and miscommunication.