The business has received a lot of positive feedback from customers, with many praising the helpful staff and wide range of equipment available for rent. The store has a convenient location with wheelchair accessible parking and entrance, making it easy for customers to get in and out. However, there have been some issues with equipment quality, with one customer experiencing problems with a dull blade on a chainsaw. The pricing has been generally fair, with many customers appreciating the value for money. The business seems to be continually improving, with one customer noting a positive change after new ownership took over. Unfortunately, there have been some instances of unprofessional service, including one customer being blamed for a problem with a rental machine. Overall, the business has a lot of potential, but could benefit from improving equipment quality and staff training. One issue that stands out is the need for better quality control, as evidenced by the problems experienced by customers with equipment that was not properly maintained.