The business location, Stewart Family Orthodontics, is a well-established medical service provider, specializing in orthodontic care. With a rating of 4.9 out of 5, it is evident that the majority of clients have had a positive experience with the practice. The orthodontic team, led by Dr. Stewart, has received numerous accolades for their exceptional care and customer service.
The office is easily accessible, with wheelchair-accessible parking, entrance, and restrooms. The team is also accommodating, with appointments recommended to ensure a smooth and efficient experience. The office accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.
Many clients have praised the staff for being kind, caring, and professional. Dr. Stewart has been particularly commended for his expertise, bedside manner, and genuine interest in his patients' well-being. The team's commitment to providing excellent care is evident in their thorough explanations of treatment plans and regular check-ins.
One issue that stands out is a client's experience with a retainer cracking within two months of being made. The client felt that the office attempted to charge them for the retainer, despite initial assurances that they wouldn't be charged. This incident raises concerns about the quality of products and the office's customer service.
Overall, Stewart Family Orthodontics appears to be a reputable and reliable medical service provider, with a strong focus on customer care and satisfaction. However, the incident with the retainer highlights the importance of quality control and customer service.