Steps New York at the Brandon Exchange Mall is a great destination for women's fashion, offering a wide range of stylish and trendy clothing, shoes, and accessories. The store has a chic and inviting atmosphere, making customers feel welcome and comfortable. The employees are knowledgeable and friendly, always ready to help with finding the perfect outfit.However, there are some issues with customer service. Several reviewers mentioned that some employees had a bad attitude and were rude, which can make the shopping experience uncomfortable and unpleasant. One reviewer even mentioned that they were deterred from making a purchase due to the associate's behavior.The store's return policy has been criticized by one reviewer, who felt it was too inflexible. On the other hand, many reviewers praised the quality of the clothing and the helpfulness of the staff.The store's accessibility is a plus, with a wheelchair-accessible parking lot and entrance. The variety of clothing options caters to different tastes and styles, from casual to formal wear. Overall, Steps New York at the Brandon Exchange Mall is a solid choice for women looking for trendy and stylish clothing, but with some improvement in customer service, it could be even better.Steps New York is available at the Brandon Exchange Mall, with convenient hours of operation from 10:00 AM to 9:00 PM on weekdays and 10:00 AM to 10:00 PM on weekends. The store accepts debit and credit cards, making it easy to make a purchase. With its great selection of clothing and accessories, Steps New York is a hidden gem worth checking out.