Tampa Bay
Stepp's Towing Service, Inc.
13.17
13.17
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Debit cards
Wheelchair accessible parking lot
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The business is well-established with a long history of providing towing services. Stepp's Towing Service, Inc. has a clear and professional web presence, and their address and contact information are easily accessible. They accept various payment methods, including debit and credit cards, and have a wheelchair-accessible parking lot, which is a thoughtful feature for customers with mobility needs.
Most of the reviews highlight the exceptional service provided by the staff, with many reviewers praising their professionalism, friendliness, and promptness. Reviewers have mentioned that the drivers are skilled and courteous, and the company seems to prioritize customer satisfaction.
The company has a good reputation, with a high overall rating and mostly positive reviews. However, there are some complaints about the company's customer service, particularly in terms of communication and resolving issues.
The most notable issue is that of a customer who felt that the company was unprofessional and rude, and another customer was not happy with the fact that their car was dropped off in a parking lot instead of at a repair shop.
In general, Stepp's Towing Service, Inc. seems to be a reliable and efficient company, but there is room for improvement in terms of customer communication and resolving issues.
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