Tampa Bay
Stearns Bank N.A. - St. Petersburg
11.97
11.97
Overview
Stearns Bank, a full-service bank with branches in Minnesota, Florida, and Arizona, offers the friendly service of a community bank with a national presence in commercial lending, equipment financing, and SBA loans. We also have business and personal checking, market savings accounts and CDs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
Appointment required
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Pricing
Quality
Innovativeness
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This location offers a range of banking services, including commercial lending, equipment financing, and SBA loans. The staff is described as friendly, with some customers mentioning that they are known by name. However, some clients have reported negative experiences, including issues with customer service and concerns about racial bias. Despite this, the bank has a long history and has been praised for its helpfulness and friendliness. One major issue that has been raised is the bank's handling of customer complaints, with some customers feeling that their concerns are not taken seriously and are instead directed to a third-party corporation. Some customers have also reported difficulties in getting payoff amounts or speaking with a live person, suggesting that the bank's customer service may be inconsistent. Overall, while the bank has its strengths, it also has some significant weaknesses that need to be addressed. It is worth noting that the bank's history dates back to 1992, and it has been praised for its stability and consistency. However, this also means that it may not be as innovative or forward-thinking as some other banks.
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