This Steak 'n Shake location on E Hillsborough Ave in Tampa has a decent overall rating, with most customers praising its quality and pricing. The burgers and milkshakes are a highlight, with many customers raving about their flavors and freshness. However, some customers have reported issues with the service, citing long wait times and unfriendly staff. The location's atmosphere is described as casual and trendy, but some customers have noted that it can be noisy and crowded. One major issue that has been consistently reported is the inconsistent quality of the food, with some customers receiving cold or incorrect orders. Additionally, some customers have mentioned that the location can be dirty and disorganized, with trash and food scraps on the floor. Despite these issues, the location's convenient location and wide range of menu options make it a popular choice for many customers. However, it's clear that the location needs to improve its service and quality control to meet the high standards of the Steak 'n Shake brand.