This location of Steak 'n Shake has a mixed reputation among customers. The food quality is often described as good, but not always consistent. Some reviewers have mentioned that the burgers are juicy and flavorful, while others have reported receiving cold or undercooked food. The prices are generally reasonable, but some customers feel that they are a bit high for the quality of food received. The innovativeness of the restaurant is its attempt to modernize with kiosk ordering and self-service, but some customers find this to be a negative aspect of their experience. Overall, this location seems to be struggling with consistency and service quality, but still manages to provide some decent food options. The biggest issue with this location is the lack of cleanliness and poor customer service, with some reviewers reporting dirty tables, sticky floors, and unhelpful staff. There are also some concerns about the food safety, with one reviewer reporting finding a hair in their burger. Despite these issues, some customers have reported having good experiences and enjoying the food and service. However, these positive reviews seem to be in the minority.