The business is located in a wheelchair-accessible building with a parking lot and entrance. They work closely with Statewide Insurance and have a fixed schedule of 10:00 AM to 4:45 PM from Monday to Friday. However, some clients have had difficulty getting in touch with them, citing a lack of responsiveness and dismissive behavior from their agents.Some customers have reported feeling disrespected and unheard when asking questions or seeking help. One client even alleged that an agent hung up on them after a brief conversation. This lack of customer service has led some reviewers to advise against using this agency, citing high premiums and poor communication as major issues.While there are some positive reviews, with one client praising the agency's great service and good rates, the overall experience seems to be marred by issues with responsiveness and customer service. This may be worth considering for potential clients.