The business has a solid reputation in the community, with a majority of clients praising the friendly and professional staff. The location is easily accessible, with a wheelchair-accessible parking lot, entrance, and restroom. However, there have been instances where clients felt let down by the service, citing appointments being cancelled or not being kept, and staff being uncooperative. The business seems to be working hard to provide excellent service, but there's still room for improvement. Some clients have reported being left waiting for extended periods, and others have felt like they've been treated unfairly. Overall, the business has its strengths and weaknesses, but it's clear that they're trying to provide a high level of quality service. One notable issue is the difficulty some clients have experienced in getting appointments scheduled or following up on their cases.