The business location has a mixed reputation. On the one hand, many customers have had positive experiences with the owner, Jose Santiago, who is described as a professional, knowledgeable, and skilled artist. He is praised for his attention to detail and ability to create natural-looking results. Several customers have reported feeling confident and comfortable with their appearance after receiving micropigmentation services at this location.On the other hand, there are also several negative reviews and complaints. Some customers have reported issues with communication, payment, and scheduling. One customer felt that the owner was dishonest and refused to refund their payment after the procedure failed to meet their expectations. Another customer reported that the owner was unresponsive and failed to follow up on their concerns.The location appears to have a good reputation for providing high-quality services, but there are some issues with customer service and communication. The pricing seems to be on the higher side, but some customers felt that it was worth the investment for the quality of the services provided.There are some concerns about the business practices, as some customers have reported feeling pressured to pay in full before receiving services, and others have had issues with scheduling and communication. However, it's worth noting that many customers have had positive experiences and have reported being satisfied with the results.One major issue that stands out is the lack of clear and transparent communication about pricing, payment, and scheduling. Some customers have reported feeling confused or misled about these aspects of the business. It's essential for the business to improve its communication and transparency to build trust with its customers.Overall, this location has some strengths and weaknesses. While it has a good reputation for providing high-quality services, there are some concerns about customer service and communication. With some improvements in these areas, this business could potentially offer an excellent experience for its customers.