The location is a decent place to get your car washed and detailed. The staff is generally friendly, but some customers have reported issues with the equipment and service quality. The self-service car wash option is convenient, but the vacuum machines have had problems in the past. The business has a reputation for being LGBTQ+ friendly and having a safe space for the transgender community. However, some customers have reported issues with customer service, such as being treated rudely or having their concerns ignored. The business has undergone several changes in ownership, which may have contributed to some of the issues. Despite this, some customers have had positive experiences with the business and have praised their work. Overall, it's a middle-of-the-road experience, with some positives and negatives.