This business location has some notable shortcomings, despite having some redeeming qualities. The overall experience is mediocre, as indicated by the low rating. The quality of service is a major concern, with many clients reporting poor experiences with customer service, including unhelpful and rude representatives. The pricing is somewhat reasonable, but not exceptional.The business has wheelchair-accessible restrooms, parking, and entrance, which is a positive aspect. However, the lack of attention to detail and the failure to address issues in a timely manner have left many clients dissatisfied. The water quality is also a major concern, with some clients reporting a strong odor and taste.One notable positive aspect is the kindness and helpfulness of a few employees, such as Mr. Mark G. and Christina Clark, who went above and beyond to assist clients. However, these instances are exceptions rather than the rule.The business has a relatively long working hour, but it is not open on weekends. The phone number is available, but calling it may lead to an automated message, and getting hold of someone may be challenging.There is an issue with the billing and shut-off practices, with some clients experiencing difficulties in paying their bills or receiving accurate readings. The business should consider implementing more efficient and customer-friendly practices to address these issues.The employees' professionalism and politeness are also a concern, with some clients reporting rudeness and unhelpfulness from certain representatives. Overall, this business location needs to improve its quality of service, attention to detail, and customer experience to meet the expectations of its clients.