The business has a good overall score, indicating a reliable service. The quality of service is also generally good, with many clients praising the professionalism and knowledge of the owner, Shawn. However, there is one issue that stands out: the inconsistency in response times. Some clients have reported being ignored or not receiving a timely response from Shawn, which is concerning and affects the overall quality of service.Clients have praised Shawn's honesty, knowledge, and willingness to go the extra mile to help them. He is described as friendly, informative, and helpful, with a willingness to provide resources and referrals to ensure that clients receive the best possible service. Many clients have appreciated his flexibility, with some even receiving service on short notice.The pricing of the business is also highly rated, with clients noting that the costs are reasonable and there are no hidden fees. However, some clients have noted that the pricing is not always transparent, and they were surprised by the final bill.The business is also praised for its innovativeness, with Shawn being described as knowledgeable and up-to-date on the latest technology and trends.Some clients have also noted that the business is wheelchair accessible, which is a positive feature.However, there is one major issue that needs to be addressed: the inconsistent response times. Several clients have reported being ignored or not receiving a timely response from Shawn, which is concerning and affects the overall quality of service.To improve the business, it would be beneficial to address the issue of inconsistent response times and ensure that clients receive a timely response. This could be achieved by implementing a more efficient communication system or by having a clear policy in place for responding to client inquiries.Overall, the business has a good reputation and is well-regarded by its clients. However, there is room for improvement, particularly in terms of response times and transparency around pricing. With some tweaks to its service, the business could achieve an even higher level of quality and satisfaction for its clients.