This location has a lot of potential, but it seems like it's not consistently meeting customer expectations. Many reviewers praised the helpful staff and knowledgeable employees, which is a big plus. However, there were several complaints about the availability of products and the difficulty in getting a hold of someone over the phone. It's also worth noting that the location has limited hours, which may not be convenient for all customers. Some reviewers even mentioned that they were charged a restocking fee for returns, which is not ideal. On the positive side, many reviewers appreciated the variety of products and the helpfulness of the staff, which is great for customers who need assistance with their roofing projects. Overall, this location could benefit from improving its customer service and making it easier for customers to get the products they need. The lack of a functioning phone is a significant issue that detracts from the customer experience. Reviewers consistently mentioned the difficulty in getting a hold of someone over the phone, which can be frustrating and make it harder for customers to get what they need. The location's working hours could be improved to make it more convenient for customers. Reviewers noted that the location is often closed during times when customers might need to visit, such as Thursdays and weekends. Despite the issues, this location has a lot of potential and some great staff members who are knowledgeable and helpful. With some improvements, it could be a top-rated location for roofing supplies.