The location under review seems to have a strong reputation for quality work and fair pricing. Several customers have praised the professionalism and thoroughness of the technicians, who are knowledgeable and take pride in their work. Many have also appreciated the company's ability to respond quickly to issues and provide excellent customer service.
However, one customer reported a concerning issue with pricing, citing that they were quoted one price but ended up being charged another. The company's explanation did not entirely alleviate the customer's concerns, which suggests that there may be some room for improvement in this area.
Additionally, another customer reported having issues with the company's scheduling and customer service, which they found to be unresponsive and inflexible. This suggests that the company may need to work on improving their communication and customer service skills.
It's worth noting that the company seems to have a strong commitment to customer satisfaction and is willing to learn from their mistakes. They have revised their scheduling procedures in response to customer feedback, which suggests that they are taking steps to improve their service.