This review is a great starting point for a small practice that has a lot of great qualities, but could improve on a few areas. The overall score of 4.4 indicates that the practice is solid, but not exceptional. The high rating of 5.0 for pricing suggests that the practice is very competitive in terms of cost, which is a major plus for patients. However, the quality score of 3.1 is a bit lower, indicating that there may be some issues with the quality of care that patients are receiving.One of the biggest areas of concern is the lack of transparency and communication from the practice. There are several reviews that mention problems with billing, scheduling, and communication from the front desk staff. This is a major red flag for patients, as it suggests that the practice may not be prioritizing their needs or providing clear and timely communication.On the other hand, the practice has a lot of positive reviews that highlight the quality of care from Dr. Sampang and his staff. Many patients rave about his bedside manner, his attention to detail, and his willingness to take the time to answer their questions and address their concerns. These reviews suggest that the practice has a strong foundation of caring and compassionate healthcare providers.In terms of innovativeness, the practice has a 4.5 score, which suggests that they are doing some things well in terms of staying up-to-date with the latest medical advancements and technologies. However, there may be some areas where they could improve, such as embracing more cutting-edge treatments or technologies.Overall, this review suggests that the practice has a lot of potential, but could improve on a few key areas. By prioritizing communication and transparency, and continuing to provide high-quality care, the practice could potentially move up to a 5.0 rating and become a top choice for patients in the area.One issue that stands out is the response from the office staff to a negative review, where they seemed defensive and dismissive of the patient's concerns. This type of response can be damaging to a practice's reputation and can suggest that they are not prioritizing patient satisfaction or taking patient concerns seriously.