The location is a small, family-owned business that has been in operation for over 40 years. They offer a wide range of services, including glass cutting, shower door installation, and window replacement. The staff is friendly and helpful, and the business is known for its high-quality products and services. However, there have been some issues with communication and delays in the past, which has led to frustration for some customers.The business has a strong reputation in the community, with many customers praising their professionalism, quality of work, and competitive pricing. They are also known for their ability to accommodate custom orders and meet tight deadlines.Some customers have mentioned that the business can be slow to respond to phone calls and messages, and that there have been instances where they have been unable to get a quote or schedule an appointment in a timely manner. However, the business has made efforts to improve their communication and customer service in recent years.Overall, the location is a reliable and trustworthy business that is committed to providing high-quality products and services to its customers. However, they may benefit from continued improvement in their communication and customer service to ensure that all customers have a positive experience.One issue that has been mentioned by some customers is the difficulty in getting a quote or scheduling an appointment in a timely manner. This can be frustrating for customers who are trying to plan a project or make a purchase, and may deter them from using the business in the future.